www.hausbilas.com (our "Website," or "Site") is owned by Haus Bilas, the label.  

The following Terms and Conditions apply to all visitors or users ("you," "your," or "yours") of our Website and of our webpages (collectively, our “Services”). By using our Website, you agree to be bound by these Terms. We reserve the right to modify the Terms at any time. Changes and clarifications will take effect immediately upon their posting on the Website. If you do not agree to any of these changes, you must discontinue using the Website. 

 

PRODUCTS & CONTENT

All Haus Bilas content, products and prices shown on this site are subject to change without notice at any time. We make our best effort to display product images and descriptions, including colours, correctly. All pieces are handcrafted, so they have individual characteristics and colour tones that may vary depending on your computer/phone screen.

 

CARE INSTRUCTIONS

Please avoid exposing your Haus Bilas piece to moisture, as this may damage natural fibres. Store in a sealed box or in a cool, dry place, out of direct sunlight, when not in use to keep it dry. Please remove before showering, exercising or swimming. Our pieces may change colour over time due to the natural fibres used in each piece. This is a normal and natural occurrence of the fibres used in our products. A care card is included with each piece. 

 

PLACING AN ORDER & ORDER CONFIRMATION

Please follow the checkout instructions to place your order.  Once we have received the order, we will send you an Order Confirmation via email to acknowledge that we have received your order. All orders are subject to approval by Bilas Haus. Some pieces are made to order, and it can take up to 4 weeks to dispatch your item. You will be notified if your item needs to be made to order and given an estimated processing time. Please send an email to support@hausbilas.com if you need to know further information on processing timeframes. We will accept and confirm your order is ready by sending you a Shipment Confirmation via email. We reserve the right to cancel your order at any time before we have accepted it, and we may withdraw our approval and cancel your order where there has been an obvious error in price or where the products are no longer in our inventory.  We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.  We may also require verification of information before the acceptance and/or shipment of any order.

 

REFUNDS & RETURNS POLICY

We only accept refunds and returns on faulty items. You must request a refund within 14 (domestic) or 7 (international) days of receiving the item. Please send a photo of the return postage receipt as proof of shipping. The item/s must be in original condition, with the original packaging and with all tags still attached. Items returned without the tag attached in their original condition will not be accepted. Item/s must not have been worn, washed or altered in any way (we cannot accept items that have makeup stains or that smell of perfume). The item/s must be returned to us before the refund is made. The cost of the original freight and the return postage will not be reimbursed or refunded. We are happy to replace or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Haus Bilas piece to prolong its life. We are unable to refund initial shipping charges for goods returned other than for faulty items. We are also unable to refund return postage costs. Once the items have been received, you will receive your refund (excluding original shipping cost). Haus Bilas cannot be held liable for the loss of items being returned.

 

FAULTS POLICY

Manufacturing faults will be refunded or replaced and shipped for free if notified within 14 days of purchase. 

 

INTELLECTUAL PROPERTY RIGHTS

The Website and all of its content, including but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of Haus Bilas, the label. All content is provided by Haus Bilas as a service to its current and prospective customers and may be used for personal use and for purchasing purposes. You are authorised to print a copy of any information contained on this Website for personal use unless such printing is expressly prohibited. Without limiting the foregoing, you may not, without our written permission, sell information obtained from this Website. You may not copy, alter, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, or otherwise exploit this Site or any of its content without our prior written permission. You may not use this Website, or any of its content, for any commercial purposes, including any advertising or advertising revenue generation activity on your own Website. Any unauthorised copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited. If you wish to use any material from this site, please contact support@hausbilas.com

TRADEMARKS

Reproduction or misuse of any trademarks and logos on the Website is strictly prohibited. Haus Bilas and its affiliated suppliers retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks and are protected by local and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these Terms.

 

ACCEPTABLE USE OF THE WEBSITE

You agree that you will not misuse our Services (e.g., you will not use our Website in any way which is unlawful, illegal, fraudulent or harmful). You will not make any speculative or fraudulent orders. You will not conduct systematic or automated data collection activities (including, without limitation, scraping, data mining, and data harvesting). You will not alter another website to falsely imply that it is affiliated or associated with Haus Bilas.  You may only use the Website to make legitimate orders and inquiries. You are responsible for all use of your account (under any username or password) and for ensuring that all use of your account complies fully with the provisions of these Terms.

 

TERMINATION OF SERVICES

Haus Bilas may terminate the Services or any portion thereof, or any products or services offered through the Website.

 

YOUR RIGHTS

You have the right to expect that: 1. Any products you order through the Website will be of satisfactory quality, fit for their intended purpose, and will conform to the description given on this Site; 2. Certain remedies will be followed if a product is agreed to be defective; 3. You have the choice of a full refund or a store credit if a defective product cannot be replaced.  For more information about your rights, contact your local Trading Standards Bureau.

 

PRIVACY POLICY

Prices displayed on the Haus Bilas website are all in AUD, with the choice to select your local currency. We attempt to ensure that information on this Website is as accurate and current as possible. We reserve the right to change prices, product availability and descriptions at any time. At times, the information displayed may be inaccurate or out of date. We also reserve the right to alter the terms of any special offers or sales periods and sale stock at any time. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

ELIGIBILITY TO PURCHASE

Purchasing products on the Website is only available to individuals who meet our terms of eligibility. All purchasers must be over 18 years of age. All purchasers must have been issued with either a valid credit card by a bank acceptable to PayPal or a valid PayPal account. The individual’s application to open an account must be acceptable to Haus Bilas. All purchasers must agree to authorise PayPal (on behalf of Haus Bilas) to process the charge or charges on his/her credit card or PayPal account in the amount of the total purchase price for the merchandise which they purchase. By making an offer to purchase merchandise, you expressly authorise PayPal (on behalf of Haus Bilas) to perform credit checks to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.  Furthermore, you agree that PayPal (on behalf of Haus Bilas) may use personal information provided by you to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

ORDER APPROVAL

All orders are subject to acceptance and availability.  Please note that items in your shopping cart are not reserved and may be purchased by other customers. After you place your order, you will be sent an e-mail to confirm that your credit card or PayPal account has been charged. Your card/PayPal account is debited at the same time you submit your order on our Website. If your order has not been approved, you will be notified immediately via our Website or by PayPal. In the rare instance that your order is approved but any of the items you have ordered are not available, we will contact you immediately by e-mail to arrange for a full refund. Unless you cancel your order, acceptance of your order and completion of the contract between you and Haus Bilas will be completed when we e-mail you to confirm the goods have been dispatched. The Website and communication are always conducted in English; therefore, the final sale contract will also be in English. We reserve the right to not accept your order in the event, for example, that we are unable to obtain payment authorisation, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.

CANCELLATION BY US

At Haus Bilas, we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if we do not have sufficient stock, or it is not possible to make your piece for your order. In the event of cancellation, we will contact you by e-mail within 24 hours of receiving your order. If we cannot fulfil the order, we will re-credit your account immediately. Haus Bilas will re-credit your account for the value of the goods and shipping only. Haus Bilas does not reimburse any bank charges you may have incurred in the transaction. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

CANCELLATION BY YOU

Haus Bilas aims to ship any orders received within 1 week (excluding weekends and public holidays, or if an item needs to be made to order, you will be notified with a different fulfilment estimate). If you contact us and the order has already been made or shipped, we cannot cancel the order. However, if the order has not been made or shipped, Haus Bilas will happily cancel the order and refund you.

INSURANCE AND DELIVERY

Haus Bilas insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Haus Bilas and transfer of responsibility in the same way. Haus Bilas cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Haus Bilas is not responsible for any delays caused by the destination's customs clearance processes.

CUSTOMS TAXES AND DUTIES

All our products are shipped as DDU (Delivery Duty Unpaid). Haus Bilas is not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

PROMOTION CODES

Promotion codes are non-transferable, and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. Only one promotional code per customer can be used.

FEEDBACK

We would love to hear from you. If you have questions, comments or suggestions, please send us an e-mail at support@hausbilas.com

PRIVACY

Your privacy is of the utmost importance to Haus Bilas. We do not share or sell any information to third parties. All information collected by Haus Bilas is used solely for the purpose of processing your order.